Defective Product

The consumer must report any problem with the product he received (defective, damaged, etc.) within 24 hours of receipt at the latest. In this case, the consumer has the right to return the defective product within 14 days from the date indicated on the sales document (receipt or invoice) and request its replacement. If the product proves to be defective, the cost of transporting the defective product from the customer to apothiki365.gr as well as the shipping of a new product is borne by apothiki365.gr. In the event that the product does not prove to be defective, the transportation costs are borne by the customer. In this case, the customer can choose a product or products of equal or greater value than the product that was returned.

Products that are assembled and are a composition of different components are not defective when one/some components are missing from the packaging or when one/some components are defective. In this case, apothiki365.gr must inform the producer/supplier of the shortage/defect and send the missing components to the customer at no additional charge immediately upon receipt from the producer/supplier.
Wrong Product
In the event that apothiki365.gr has sent the wrong product or the courier company has delivered the wrong product to the consumer, then the consumer must, after consultation with apothiki365.gr, return the wrong product within 14 days from the date indicated on the sales document (receipt or invoice) and apothiki365.gr must send the correct product that has been registered in the order. The responsibility and costs of transportation to and from the consumer are in any case borne by apothiki365.gr.

Gift Return

In case the consumer has received the product as a gift and wishes to exchange it, then he must contact the telephone number 210 2310 365 within 14 days from the date of purchase to arrange the replacement details. In this case, no refund is provided and the consumer must order a new product or products of equal or greater value. Gifts that are on offer are not returned. The responsibility and costs of transportation to and from the consumer are in any case borne by the consumer.

Product Replacement

In case the consumer has received the product and wishes to exchange it for any reason, then he must contact the telephone number 210 2310 365 within 14 days from the date of purchase to arrange the replacement details. In this case, no refund is provided and the consumer must order a new product or products of equal or greater value. Products that are on sale, products marked "After Order" that are not available and are ordered for the specific order, as well as assembled products after their assembly are not returned. The responsibility and transportation costs to and from the consumer are in any case borne by the consumer.

Important Notes for a return to be accepted:

The product packaging must not be damaged
The product must be returned with all accompanying documents (retail receipt, invoice, shipping note)